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Old 22-02-2008, 15:16   #1
bbq999
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Cannot Read License File

Recently i got a VPS from a local host and I can't seemed to access my cpanel. It keeps saying Cannot Read License File.

I emailed my host but they have yet to reply. Any idea what is the issue and how can i resolve it?

How long does it normally take for host in SG to respond to suppot tickets? This is the time I am dealing with local host and I am not too sure of the service standards here in SG.

Kinda in a hurry to solve this issue...
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Old 22-02-2008, 15:41   #2
Darylngch
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Quote:
Originally Posted by bbq999
Recently i got a VPS from a local host and I can't seemed to access my cpanel. It keeps saying Cannot Read License File.

I emailed my host but they have yet to reply. Any idea what is the issue and how can i resolve it?

How long does it normally take for host in SG to respond to suppot tickets? This is the time I am dealing with local host and I am not too sure of the service standards here in SG.

Kinda in a hurry to solve this issue...
It depends on indiviual companies. Normally, you can expect a reply within 3hours, but some host might only give you a reply when it is night time.

For this issue, your description of your problem seems to be the license file, thus not activating your cPanel service properly. Your hoster might need to do a remask on your service.
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Old 22-02-2008, 17:51   #3
tanfwc
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Quote:
Originally Posted by bbq999
Recently i got a VPS from a local host and I can't seemed to access my cpanel. It keeps saying Cannot Read License File.

I emailed my host but they have yet to reply. Any idea what is the issue and how can i resolve it?

How long does it normally take for host in SG to respond to suppot tickets? This is the time I am dealing with local host and I am not too sure of the service standards here in SG.

Kinda in a hurry to solve this issue...
Do a manual update on the license file and see if it works.

Quote:
/usr/local/cpanel/cpkeyclt
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Old 23-02-2008, 00:04   #4
udnsus
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In addition to the last post, go to cpanel.net for more information. You may need to ensure that a specific port is open or that their IP is white listed if you're using a firewall that automatically blocks certain IP's.

Consider that it's a VPS and possibly unmanaged when creating trouble tickets. The support tech's should respond whether it managed or unmanaged, however, if unmanaged they may place your ticket at the bottom of the queue. I consider that a bad business practice, but nevertheless it does happen.
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