Go Back   Singapore Web Hosting Talk > MAIN DISCUSSION > Managing and Running a Hosting Business

Managing and Running a Hosting Business How to run a hosting business from business licence registration, setting up, billing, chargeback to customer solutions.

Reply
 
Thread Tools
Old 02-03-2009, 18:43   #1
zenny.cole
SGWHT Newbie
 
Join Date: 15-07-2008
Posts: 15
zenny.cole is on a distinguished road
The most common problems with web hosting providers

There has been a rapidly rising demand for web hosting services and many of the part-time basis-basement operations have found it virtually impossible to meet the new quality and service demands of web sites.
Many who had previously gotten away with shoddy services and a technical service department that was just an answering machine where all callers including clients with emergency situations left their messages.
You may be unfortunate enough to still be using a hosting service like this one. Our advice is that it is too costly in today’s net environment.
Here are the 3 most common complaints against hosts;

1. Poor Technical Support
This complaint is by far the one that is mostly heard. Many hosting companies outsource their technical support and the result is often total chaos. Clients get answering machines or voice mail systems when they call. Sometimes you can even get non-English speaking technicians.
Other times trouble tickets go unanswered for days without resolution.

2. Reliability
Reliability is another major complaint with sites being down to many times or being too slow at certain times. All this impacts negatively on the performance and revenue potential of the site.

3. Delays after signing up
When people sign up for web sites, they are often anxious to go ahead as quickly as possible. Nobody wants delays. But with many web hosts, after signing up it takes days for the account to be ready.

These are all things to look out for when getting a web host.

Thanks!
zenny.cole is offline   Reply With Quote

Old 23-03-2009, 14:51   #2
xyclonehost
SGWHT Newbie
 
Join Date: 23-03-2009
Location: Level 25, North Tower, One Raffles Quay
Posts: 33
xyclonehost is on a distinguished road
it's a bit late answering this post but what the heck...

Anyways...setting up a simple shared hosting account takes less than 5 mins to do it..via WHM... i believe its due to overwhelming orders. nonetheless, if all the staff in the co. r doing their jobs, then there shouldnt be any of these problems in the first place.

bottom line is, to stay in the competition, you'd need to be good. if you aren't good...u'll just die off...
__________________
█ █ █ Xyclone Hosting - Hosting Made Simple
█ █ Tech Support On SGWHT: xyclonehost
█ We Are New, That Is Why We Work Harder To Be Better.. STRICTLY NO OVERSELLING!
-----------------------------------------------------------------------------------------
You Can Live Chat With Me NOW If I Am Online At SGWHT - Only IE Compatible
Partner with us and earn cash! Find Out More
UEN: 53133167M
xyclonehost is offline   Reply With Quote
Old 06-04-2009, 20:42   #3
royong
SGWHT Administrators
 
royong's Avatar
 
Join Date: 01-07-2002
Location: Singapore
Posts: 1,469
royong is a splendid one to beholdroyong is a splendid one to beholdroyong is a splendid one to beholdroyong is a splendid one to beholdroyong is a splendid one to beholdroyong is a splendid one to beholdroyong is a splendid one to beholdroyong is a splendid one to behold
and most importantly ... don't rage a price war ...
__________________
Roy Ong
Site Admin - Singapore Web Hosting Talk - My PM facility has been disabled. Please contact me via email instead.
My Web | My Tweets | My LinkedIn
royong is offline   Reply With Quote
Old 28-02-2011, 23:03   #4
Jerrick
Banned
 
Join Date: 25-02-2011
Posts: 26
Jerrick is on a distinguished road
they do offer similar product package and service ..
having the same promotion..
argue for the cheapest and most quality

but in the end, the benefit will go to customer. ^^
Jerrick is offline   Reply With Quote
Old 02-06-2011, 23:58   #5
James-A
SGWHT Senior Member
 
Join Date: 24-05-2006
Posts: 390
James-A is on a distinguished road
You really made some very good points with in tha rticle. As every one knows there is so much of competition among hosting providers these days, Improvement with in the services is most possible way to build long term bond with their customers.Clients and web hosting provider must establish the business relationship. This should be done on the basis of equality and mutual benefits. Majority of the hosting provider are very perfect to the best of his ability. So they should make up for the shortcoming as much as possible to solve the problem.
__________________
Webhosting.uk.com : cPanel Hosting by WHUK | Anti Malware Website Scan | Managed Cloud servers | WHUK Dedicated Servers in UK
Great Opportunity:: Join WHUKs Affiliate Program for FREE & earn upto 65% per Sale!
James-A is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump




All times are GMT +8. The time now is 12:32.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright (C) 2002-2015 Brought to you by Singapore Web Hosting Talk (SGWHT). All Rights Reserved.