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Old 14-12-2004, 11:37   #1
pacificclub
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Cool Virtual Office General FAQ

Hi Aspiring Entrepreneurs,

After reading this forum (it has been ages since I came back in to help), I guess that there are so many people asking about virtual office in Singapore and being an owner of one, I think let me clarify a few points.

Virtual office providers have been around for a long time and they could be found around CBD area, as well as neighbourhood areas.

Virtual office is a collective term for services such as registered address, mail forwarding, phone, fax, office facilities, etc. Established companies like Regus, Servcorp, Executive Centre, CEO Office, Cityhub, Signature Space have been around and considered one of the most prestigious providers in town.

Singapore Government requires a business owner to have a registered address to receive letters from the statutory boards or ministries Business does not necessary carry out their activities at the registered office. Most of the time, owners would prefer to have their registered address at their law firms or accounting firm, to consolidate everything under one roof. Major legal firms such as Drew & Napier, Allen & Gledhill, Baker McKenzie and others provides such services. However, their specialisation are in advisory services so they usually don't support phone or fax services.

Many people source for virtual office providers on classifieds or internet. On Google or Yahoo, there are hundreds of virtual office providers. Yet, a business owner has to be careful in his choice as I know of a few "fly-by-night" providers who leave their clients at lurch because either their pricing is not practical or that their primary business has failed.

Also, it's OKAY to use your home to run a business. With URA/HDB home office policies, one can operate from home provided if it meets the requirement. If image is a problem, use a virtual office then. If not, save that money to be used for marketing/sales.

To learn more about business in Singapore, you could check out www.business.gov.sg a website that is developed by the Government. They have one of the most comprehensive references online.

Choosing Virtual Office Provider

That's leave me to touch on choosing a virtual office provider.

Look for virtual office providers who are dedicated and not involved in several other businesses. As virtual office services is not an extremely profitable business, many providers end up doing something else, hoping to earn more $$$. Nonetheless, if their other ventures fail, usually it will pull the entire company down. For me, I think it's better to choose virtual office providers in International Plaza who have been around for ages or you could even stick to DP Bureau (ACRA authorized business bureau) who also provide such services.

Second, choose a provider who don't involved in other business is also important as there is always a chance of conflict of interests. If happens that the provider is also involved in other business, there is a chance that they will capitalize on the knowledge unfairly. At most, providers pair up with either a legal firm or accounting firm to beef up their offerings.

Third, don't be stingy. There are only 35,000 new companies and businesses setup every year. If only 50% of these amount is shared by 100 companies, that's only 175 companies per provider. Supposing that a provider require about $50k in operation cost, each client must produce at least $284. Judging from the competitions in the market, they are charging clients at $60 - 100. It's not a healthy pricing and logically will lead to problems.

Fourth, no matter what - always look for a provider whom you are comfortable with. Even with us, I don't accept all customers. We look for customers who are comfortable with us. As much as we are hungry for more revenue, we don't go all out to patronize entrepreneurs. Majority of established providers adopt similar practices.

Pricing
# Registered Office : $5 - 10 Per Month, depending on location of firm and the prestige of the firm. Law & accounting firms usually charge about $25. DP Bureau charge about $20.
# Mail Forwarding : $5 - 20 Per Month, depending whether does it consolidate the mails to be sent or per mail, frequency (weekly/daily), limitation (standard mails or all mails or even oversea mails), automated or instructed.
# Mail Alert : Free - $5, depending on whether it is by phone, email or SMS. Since email is free, it's usually free. However, email is not 100% reliable as there are cases that the providers' email is bounced or accidentally recognized as a spam. Phone is not cheap, not because of the charges (call are cheap) but the waiting time for the customers to pick up the phone. Time is money, yeah? For SMS, it's one of the best but it cost 5 - 10 cents.
# Phone / Fax : Singtel charges like $40 per quarter for 1 phone line (http://business.singtel.com/mnc/prod...e_overview.asp), not inclusive of the setup charges. So prepare to fork out a minimum of about $40 x 12 = $160 per year per line. Phone and fax altogether? $320, and that's without the profit margin. How virtual office providers like us get it so cheap? Either we get a bulk of numbers from Singtel or through third-party providers, etc. If not necessary, don't use the phone & fax services from virtual office provider.
# Fax Services : With technology, fax becomes a simple service. Becareful of providers who charge you by pages, as they are likely to scan the faxes and send to you. Choose those that does digital faxing using their fax modem. Also possible, choose those that can do auto converting to either TIFF or PDF. Good dedicated fax services are those give you a dedicated phone number and automatic conversion and delivery to your email. It's likely to cost about $20 per month for a good fax service with dedicated fax line.
# Call Answering : Call answering is not cheap and my advice is UNLESS IF NECESSARY, keep the money in your bank. Use it on marketing or sales that makes money for you.
# Meeting Room : Most major players have meeting rooms. However, I usually advise customers to use Starbucks or Coffee Bean for their discussion. It's better to spend the money for a nice cup of latte than paying the provider for their meeting room. Unless necessary (official meeting), keep your piggy bank heavy.
# Company Signage : There is no legal requirement to have company signage.
# Hotdesk : Singapore is not a big place like US. Hotdesk? Go back home then. Unless you have 2 or more staff, hotdesk is impractical. Also, with the rates, might as well get your own office.

Just a few months ago, we have this customer who turned into a virtual office provider. One of the things that I was upset is that they have intentionally copied the materials on our website. Not only so, one of the owners has purposefully discuss with me on my business on a veil of being a business consultant and how I did up my website and back-end CRM. Yes, they are friendly people yet I believe that entrepreneurs should be aware of certain providers who take your idea and run away with it!

Finally, I valued competitors who did their homework and aggressively work for their customers. Selecting virtual office provider is like finding a law firm. Cheap doesn't mean good. A smart business owner should look for something affordable, reputable, reliable and have the right services to caters to their own needs.

I hope that this perspective give everyone a view on this world of virtual office. Remember this phrase - "Penny Wise - Pound Foolish" and take a look at all the virtual office providers around before deciding.

Merry Christmas!
Peter, The Virtual Office Guy

PS: I have not included my company name or link in this message, to ensure that this article is fairly being opinionated. Also, I will keep adding on new things in this forum thread... Check the "last edit" date.

Last edited by pacificclub; 14-12-2004 at 23:21. Reason: Better Subject Title
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Old 14-12-2004, 15:37   #2
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I'll have to give 2 thumbs up for this article.
(1) You have made a very very good article, not only is this useful for webhosting companies since most hosting companies do not actually require a physical office, but also for everyone who visits this forums since they may also be entrepreneurs who are going to start online businesses. This article should be slapped somewhere where everyone can read, not just Webhosting Businesses. Not to mention its long due that someone summarises about VOs in general.

(2) You have made a very neutral stand, and made use of your experience as a VO provider to enhance this article with your experience, instead of trying to sound like you're out to promote yourself. Though I'm sure that you'll be receiving PMs from anyone interested after reading such a good article.
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Old 14-12-2004, 16:11   #3
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Very helpful post you have made. Good job on maintaining a postive and neutral stand. I believe your post will be very useful to many home grown entrepreneurs as well as young start-ups.
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Old 14-12-2004, 18:10   #4
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Cool

Quote:
Originally Posted by iDeBuggers
Very helpful post you have made. Good job on maintaining a postive and neutral stand. I believe your post will be very useful to many home grown entrepreneurs as well as young start-ups.
I read your ideakits.com and I find that it's very good, hence I would wish to sponsor our services to you complimentary as a support & goodwill. Let me know by dropping me a PM, as I mentioned that this thread is not for commercial purpose.
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Old 14-12-2004, 21:33   #5
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its good to have a nutshell review of the various aspect we need to consider while choosing a VO.

Beside rates, services as well as confidentaility is important too, as mails could be something like cheques or important documents that you don't want it to be misplaced or even hand to the wrong person whom claims to be from your company.

Imagine someone turn up at the VO and claims those mails are theirs and they are ask to collect it ....so some form of authetication should be available to make sure only the right person get the right mail.
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Old 14-12-2004, 22:38   #6
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Quote:
Originally Posted by vdomainhost
its good to have a nutshell review of the various aspect we need to consider while choosing a VO.

Beside rates, services as well as confidentaility is important too, as mails could be something like cheques or important documents that you don't want it to be misplaced or even hand to the wrong person whom claims to be from your company.

Imagine someone turn up at the VO and claims those mails are theirs and they are ask to collect it ....so some form of authetication should be available to make sure only the right person get the right mail.
That's right. A good virtual office provider must ensure a reasonable level of security and safety of customers' mails. It could be as simple as checking NRIC to as comprehensive as using passwords (I heard that one virtual office in UK use biometric)...
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Old 14-12-2004, 23:13   #7
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Quote:
# Phone / Fax : Singtel charges like $40 per quarter for 1 phone line (http://business.singtel.com/mnc/pro...ne_overview.asp), not inclusive of the setup charges. So prepare to fork out a minimum of about $40 x 12 = $480 per year per line.
Surely that should be $40/quarter x 4 quarters/year = $160/year?
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Old 14-12-2004, 23:20   #8
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Talking

Quote:
Originally Posted by salmonella
Surely that should be $40/quarter x 4 quarters/year = $160/year?
Opps... Yeah... Mistake.. Typo mistake... $40 x 12 = $480... This is quarter, so it's $160 instead. Sorry.
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Old 14-12-2004, 23:57   #9
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Thanks for the offer. I will be contacting you soon.

I have seen that you have edited your post and making it more informative. If with your permission, I will like to quote that information you have post in my community forum to serve as a piece of valuable information for others to share and discuss.
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Old 14-12-2004, 23:59   #10
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Cool

Quote:
Originally Posted by iDeBuggers
Thanks for the offer. I will be contacting you soon.

I have seen that you have edited your post and making it more informative. If with your permission, I will like to quote that information you have post in my community forum to serve as a piece of valuable information for others to share and discuss.
No problem. Do share with others. However, I appreciate if acknowledgement are given.
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Old 15-12-2004, 00:01   #11
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Like the others mentioned, this is a good thread of information and for discussion. I will give it a sticky for now, thanks pacificclub
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Old 15-12-2004, 00:06   #12
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Yes acknowledgement will be given to this particular post as well as to you. However I will like to ask, for the acknowledgement do you wish to have the credit directly to your name and company or I just mention your nick in this forum?
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Old 27-01-2005, 14:48   #13
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Unhappy

I'm very upset over that Successbncy (which is bizlab) has taken this article as their own without permission. I hope that the moderators will take a look at http://forum.catcha.com/sg/ (if the articles cannot be found, it means that I have reported to Catcha).
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Old 27-01-2005, 18:41   #14
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Can't find the article you mentioned. Any reason why you think successbncy is bizlab? He claimed all over this forum that bizlab helped him incorporate his company, and keeps recommending bizlab...
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Old 28-01-2005, 00:30   #15
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Unhappy

Could check out on http://64.233.167.104/search?q=cache...ingapore&hl=en

which is from the cache of Google. Don't it feel weird that a client of a company would recommend in such a way?

I'm really upset because it's not the first time they have blatantly copied our articles and contents from our website. Being a professional service provider, we should have integrity and responsibility.

Last edited by pacificclub; 28-01-2005 at 00:36.
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Old 28-01-2005, 00:59   #16
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that's really bad.
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Old 01-02-2006, 12:04   #17
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hmm speaking of virtual office.
is there another kind of service like this.
e.g

a collection service where you can put items at this place and ppl who get the items from you will come and collect from this place. is there is kind of service?
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Old 01-02-2006, 13:04   #18
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Totally agreed . ... with TVG
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Old 01-02-2006, 15:10   #19
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Alfred, i believe SingPost is currently offering this service.

Depending on the size of article, the conventional way of doing this is to subscribe to a P.O. box, and place you little document inside.

ATM, i believe laptop vendors are using this service by SingPost too, where customers place the faulty device with SingPost, while someone from your vendor, e.g. Dell, Acer, can later collect them at their convenience, to be sent for servicing.

Alternatively, i believe there's many other security firms where they offer such services. This is usually meant to store luxury items, like jewellery, extremely confidential documents, etc.

However, to the consumer market, is there such demand, for such a service? If you require a redirection of mails/articles, there's VBOX nowadays too. What else will the consumer market want to place with such a service provider, for someone else's collection? Maybe a temporary locker, could be useful in places in Supermarkets, Shopping centres, but providing this services is not too feasible due to the economic costs involve, which is both the accounting(i.e. expenses for structuring, maintaining, securing) and opportunity costs(i.e. a better alternative usage of the space). I doubt a 3rd party provider will come in to work on this, unless it's an idea between competitors to provide exemplary and a more extensive service.

Hope i've helped.

Last edited by Oops!; 01-02-2006 at 15:17.
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Old 02-02-2006, 13:27   #20
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http://www.disarea.com/work/office_space/
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Old 02-02-2006, 14:18   #21
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That was .. a game?

Though not directly relevant, but seems like an interesting idea.
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Old 22-06-2006, 17:46   #22
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anyone tried virtualoffice.com.sg ?
Price is reasonable
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Old 22-06-2006, 21:53   #23
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Quote:
Originally Posted by babyconan
anyone tried virtualoffice.com.sg ?
Price is reasonable
We did used them before we moved to our new sales office.

Reasonable services with SMS alert and email alert
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Old 23-06-2006, 09:03   #24
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Quote:
Originally Posted by alfred_62
hmm speaking of virtual office.
is there another kind of service like this.
e.g

a collection service where you can put items at this place and ppl who get the items from you will come and collect from this place. is there is kind of service?
As Oops! pointed out, vbox may satisfy your requirement.

However, vbox does not satisfy the requirements for business registration addresses, one of which is that someone must be available to accept delivery of courier'ed/registered/recorded delivery articles.

Quote:
anyone tried virtualoffice.com.sg ?
Price is reasonable
This is off-topic and should be started in a separate thread. I'll post my comments if you do so.
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Old 14-07-2006, 13:29   #25
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Quote:
Originally Posted by vdomainhost
We did used them before we moved to our new sales office.

Reasonable services with SMS alert and email alert
I see that mBox.com.sg has just entered the Singapore market. They're offering fax to email and voicemail to email from $11.95/mo.

They are quite a bit cheaper than Aglow ($21.00) but slighly more expensive than Pacific Internet ($10.45). Unlike Pacific they don't charge you to change your email settings.

Looks like they have reseller programs too. No broadcasting yet tho.
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Old 15-07-2006, 19:52   #26
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i juse virtualoffice.com.sg

basically for me, i only need a registered address. so i use the cheapest plan in virtualoffice.com.sg

Just go to Mbox.com.sg , their plan and sevices look much better than virtualoffice's ones.

for virtualoffice ones, there is not way for you to change something or manage your account. seems Mbox provider better DIY functions.
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Old 19-07-2006, 09:38   #27
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Hi i am using virtualoffice.com.sg's service, but i do find a little problem/situation that can be improved, they should have an online customer's information portal where customers can change their contact number, new address, or what else need to be updated, currently, i can only do that by phone, i hope you work that out, pacificclub. !! other than that, i find the service good~! easy access, drop at tanjong pagar mrt, walk a few steps and you will find whitehouse building, ideal for ppl who wants quick xs to their mails when they have it! good handling of mail by their staff there, and easy to find the office in the building~!! 4 out of 5 stars from me~! cheers!!

Last edited by syed; 19-07-2006 at 09:41. Reason: :)
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Old 27-08-2006, 11:25   #28
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New Virtual Office Operator

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Old 28-08-2006, 04:49   #29
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hey virtual officer, i always worried that too many people sharing the same address, it makes your company feel dumb, you have any solutions to limit the number of user using the same address?
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Old 19-09-2006, 15:20   #30
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Its an address after all.
What is important is how you treat your customer like we treat you!
Sign up really son.. Promotion for 2nd year gonna be over soon!
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